Search Optimization Whitepapers

Delivering Personalised Content for Dummies

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders, many people are sheltering in place. One of...

Published: May 24, 2023

The Omnichannel Guide to Retention & Loyalty

The high expectations placed on you as a marketer never cease. Customers continue to raise the bar higher for meeting their demands. Economies continue...

A Business Case for Customer Data Management

If you’re reading this, you’ve already arrived at a couple of realizations: Customer experience is where business growth will flounder...

Published: Jun 01, 2022

Le manuel du commerce headless 2022

Le commerce moderne headless est-il fait pour vous ? Bien sûr, le commerce moderne headless ne convient pas à toutes les entreprises....

Published: Feb 25, 2022

Creative Trends 2022

The seriousness of life during the pandemic has taken its toll. Tired of the mundane and familiar, people are more carefree, high-spirited, and joyful...

Published: Jan 21, 2022

The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive tasks....

The Ultimate Guide to Flexible Working

Take a moment and hark back to the time you’ve had the best ideas of your professional life. Where were you at the time? Taking a walk? Having a...

Sitecore® Experience Platform™ // Nonprofit

As a charitable organization, you aim to create lasting relationships with patrons integral to your mission. But research shows that only a small number...

How to choose the best CMS for customer experience management A guide for both marketers and developers

We’ve come a long way since the days when a content management system (CMS) was simply a way to manage and update the content on your website. Today,...