Agile is an approach for managing work that emphasizes visibility, collaboration, adaptability, and continuous improvement. It started in software development...
Marketing leaders today know that marketing automation is a must. Not only does it provide better customer experiences, it also increases productivity...
It’s easy to see the potential in artificial intelligence (AI) and machine learning (ML) for data analysis. Your team can use these tools to surface...
Salesforce is a customer relationship management (CRM) platform in the cloud, offering businesses a single view for all customer interactions, across departments....
We analyzed data from three different sources to create the first Global Customer Engagement Review. We define what great customer engagement looks like,...
Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught of digital ads. They’re looking for authentically...
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