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Latest resources from ServiceNow

BUSINESS VALUE OF SERVICENOW CUSTOMER SERVICE MANAGEMENT

Organisations that significantly improve the efficiency of their customer experience can expect to save millions a year. Find out...

Customer Insights: Customer Experience Testimonials

Businesses are under pressure to find a versatile solution that can help reduce operational costs while resolving customer issues faster. Learn...

Increase field service efficiency and reduce costs with augmented reality

Discover how combining augmented reality with your field service management solution can improve the efficiency of the services provided by...

Make journey mapping your secret to outstanding customer service

Giving customers exceptional experiences is key for any organisation that wants to succeed and grow in today’s competitive environment....

The CX Category Handbook: Connecting people, processes and systems to meet evolving customer needs

Today’s customers want you to always be there for them, with seamless experiences at every touchpoint. Meeting their ever-evolving needs...

Customer Workflows Book of Knowledge

The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What it showed is that change can happen...

Customer Operations for Dummies

Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer...

Visibility in Action

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies pride themselves on offering...

Seize new revenue opportunities with lowering costs

Silos and costly integrations act as a barrier to delivering exceptional enterprise customer experiences. Read this eBook to see how you can...

Complete integration. Absolute experience. – The Customer Experience Handbook

Customer experience is the key battleground for brand differentiation in today’s hyper-competitive, always-on, highly connected world....